Methods of payment
Credit card: For credit card payment we accept American Express, Diners Club, Visa, MasterCard and JCB. Your credit card will be charged once the order leaves our warehouse. Payment is handled by the Payment Service Provider OGONE which guarantees that no credit card data is being processed or saved with us. Upon entering of a new address (as well as gift orders) a re-entry of the payment information will be necessary. This guarantees that an address can only be changed at your express request.
Paypal: The conditions for credit card payment are also valid for Paypal payment.
Prepayment: For prepayment you transfer the invoice amount stated in your order confirmation to the indicated bank account. We send your order upon receipt of payment within 1 to 3 work days. Following you find the account information of Demmer GmbH.
Data Protection for secure shopping with credit card and paypal
All personal data are treated confidentially, and are protected by the encrypted data transmission method on the internet SSL (128 bit) (Secure Sockets Layer). Personal data which are necessary for business processing are stored for order processing and if necessary forwarded to associated companies, but are neither sold, leased nor ceded to third parties. Payment processing by credit card (Ogone) or using the paypal online payment system is carried out via their infrastructure. Credit card or paypal data are used exclusively to settle a payment process, and are not stored for any other purposes. When collecting, processing and using data, DEMMERS TEEHAUS abides strictly by the legal provisions of the Austrian Data Protection Act. Find more details in the Data Protection Declaration!
Choosing a Password
For your own protection, you should choose an appropriate password consisting of at least six characters. If possible, you should not include personal data or parts of names. Ideally, your log-in and password should be different. In the event that you forget your password, you can request a new one. You can adjust or change your password at any time in your customer account.
Quality Guarantee of the Tea
In order to ensure the perfect condition of the products with regard to possible residues or impurities, we employ a strict quality assurance policy. The fundamental element of this quality assurance is testing at the laboratory. All our tea varieties are tested for residues and impurities here. Although tea is one of the healthiest foodstuffs on Earth, strict testing at the laboratory is important. During quality testing at the laboratory, we observe the legally prescribed regulations relating to the presence of residues of pesticides, and the tea must fall below this benchmark level by at least 1/3 to comply with our high standards. By doing this, we want to provide you with tea of the very highest quality only. Find out more…
Customer satisfaction and good advice are particularly important to us. This includes the highest quality tea, safety and a reasonable price on the one hand, and a wide diversity of varieties of tea and competent, rapid and uncomplicated handling of customers’ wishes on the other. If you have any questions, suggestions, wishes or complaints, we are ready and willing to help out at any time. We will also be happy to provide information to help you choose the variety of tea which is right for you. Please contact us at firstname.lastname@example.org.
E-Commerce Quality Seal
The DEMMERS TEEHAUS Online Shop has been awarded with the Trustmark Austria Seal (formely E-Commerce Quality Seal ECG) of the Austrian Retail Chamber in 09/2013. After detailed examination of the shop by the neutral assessment office of the Austrian Retail Chamber the Quality Seal has been awarded, representative for secure and trustworthy online shops. The yearly examination guarantees customers secure and transparent online shopping. Enjoay convenient shopping with secure payment, transparent price and order information and a high level of customer service with DEMMERS TEEHAUS! More information at www.sicher-einkaufen.at!
Please find below the contact details of the independent ombudsman’s office of the Austrian Retail Chamber :